http://stage.thecoolestguys.com.php5-20.dfw1-1.websitetestlink.com/index.php en support@rocketmedia.com Copyright 2012 2012-02-28T19:21:36+00:00 http://www.thecoolestguys.com/reviews/article/satisfied-customer http://www.thecoolestguys.com/reviews/article/satisfied-customer#When:15:08:58Z I wanted to send you an email letting you know of my recent experience with Simpson Air and getting our AC unit corrected/adjusted.  Matt from Simpson Air contacted me to gain a better understanding of the issues we were experiencing so that he could begin putting together his plan of action, and to help determine what tools might be needed once he arrived on site.  He was professional, thorough, and very knowledgeable about the system, which was evidenced by his questions during our conversation.  He took time to listen to my detailed explanation as to why Beverly and I believed the system wasn’t working as it should, and how we wanted it to perform.  Once Matt arrived on site, he was well prepared with the appropriate diagnostic tools to truly evaluate our situation, adjust, and balance our system.  He was very professional in his approach and diagnosis of our system, appropriately determined the correct means of action, and corrected our problem!  As a follow up to his on site visit, Matt has called to ensure that the problem is indeed fixed, and to see if we were satisfied with the work.  Matt is an excellent representative of what customer service should be, and is in my opinion a great asset to Simpson Air and in turn Ryland!  Please feel free to share this with Simpson Air and Ryland as it is my belief that too often great service is not recognized and only poor service is. Email, 2012-05-10T15:08:58+00:00 http://www.thecoolestguys.com/reviews/article/i-wanted-to-thank-you-and-everyone-involved-for-the-excellent-quality-of-se http://www.thecoolestguys.com/reviews/article/i-wanted-to-thank-you-and-everyone-involved-for-the-excellent-quality-of-se#When:19:21:36Z I wanted to thank you and everyone involved for the excellent quality of service that I received from Simpson Air.  In particular, your employees Mike, Thomas, Mike and Charles were knowledgeable, professional, courteous and on time.  Those qualities are not only a positive reflection on them but on you as well, for spotting and employing only the best talent for Simpson Air. I want to give a special thank you to Mike who came out on a Sunday and assisted me with those oh so pesky yet beneficial smoke detectors.  He also explained to me how to use the system in a way that was easy to understand and that made sense.  He went above and beyond my expectations so please pass on to him my gratitude and appreciation. Bottom line Garry is that the right expectations were set, the install was executed professionally, there was communication throughout the install process as well as follow up. Please be assured that I will recommend Simpson Air to others. Email, 2012-02-28T19:21:36+00:00 http://www.thecoolestguys.com/reviews/article/we_couldnt_be_more_pleased_with_the_installation_and_service_provided_by_si http://www.thecoolestguys.com/reviews/article/we_couldnt_be_more_pleased_with_the_installation_and_service_provided_by_si#When:20:21:40Z Upon placing a service call, they were immediately responsive. Our technician Larry was prompt, knowledgeable, and curteous. He not only fixed our problem, but also checked the entire system to make sure everything else was functioning properly. He went above and beyond our expectations and even showed us ways to keep the system running smoothly and efficienlyt. It is very refreshing to have someone explain the workings of your system and what I can do to keep it maintained. Thanks to Larry for exceptional service, and thanks to Simpson Air for taking care of their customers! Other, 2011-12-19T20:21:40+00:00 http://www.thecoolestguys.com/reviews/article/your_workmen_charles_and_the_other_guys_have_been_terrific http://www.thecoolestguys.com/reviews/article/your_workmen_charles_and_the_other_guys_have_been_terrific#When:20:16:44Z They are hard working and dedicated and very respectful. We appreciate all their effort to get our A/C working properly in hour new Minto home. Great job! Simpson Air has been extremely dedicated to getting it right and making us happy. Having workmen come out who are efficient and friendly is icing on the cake. Thanks very much! Other, 2011-12-19T20:16:44+00:00 http://www.thecoolestguys.com/reviews/article/courteous_professional_knowledgeable_and_efficient http://www.thecoolestguys.com/reviews/article/courteous_professional_knowledgeable_and_efficient#When:22:27:12Z I’ve used Simpson Air (Simpson Mechanical) since they opened in 1999. They are courteous, professional, knowledgeable and efficient. The owner, Garry Simpson is a consummate professional with a job ethic that has no equal. He is all about consistent quality for his customers. With my system... Other, 2011-09-12T22:27:12+00:00 http://www.thecoolestguys.com/reviews/article/the_most_professional_conscientious_courteous_field_personnel http://www.thecoolestguys.com/reviews/article/the_most_professional_conscientious_courteous_field_personnel#When:20:24:16Z Your guys did great on my rental house yesterday... Other, 2011-08-18T20:24:16+00:00 http://www.thecoolestguys.com/reviews/article/value_them_as_a_business_partner_and_the_quality_of_their_work http://www.thecoolestguys.com/reviews/article/value_them_as_a_business_partner_and_the_quality_of_their_work#When:17:37:48Z Simpson Mechanical does the 'sweetest' rough-ins!  Other, 2011-07-21T17:37:48+00:00 http://www.thecoolestguys.com/reviews/article/a_true_credit_to_your_company http://www.thecoolestguys.com/reviews/article/a_true_credit_to_your_company#When:17:37:16Z The tech was outstanding!! Other, 2011-07-21T17:37:16+00:00 http://www.thecoolestguys.com/reviews/article/he_knew_all_the_answers_to_my_questions http://www.thecoolestguys.com/reviews/article/he_knew_all_the_answers_to_my_questions#When:17:36:46Z The serviceman was a great PR person plus he knew all the answers to my questions... Other, 2011-07-21T17:36:46+00:00 http://www.thecoolestguys.com/reviews/article/very_competent_and_professional http://www.thecoolestguys.com/reviews/article/very_competent_and_professional#When:17:35:53Z Your technician was very competent.. Other, 2011-07-21T17:35:53+00:00 http://www.thecoolestguys.com/reviews/article/the_most_technically_proficient_and_caring_technicians_ive_met http://www.thecoolestguys.com/reviews/article/the_most_technically_proficient_and_caring_technicians_ive_met#When:17:33:22Z Bob is one of the most technically proficient and caring technicians I've met Other, 2011-07-21T17:33:22+00:00 http://www.thecoolestguys.com/reviews/article/bob_the_tech_was_the_best http://www.thecoolestguys.com/reviews/article/bob_the_tech_was_the_best#When:17:32:25Z Simpson Mechanical, especially Bob, the tech, was the best. Other, 2011-07-21T17:32:25+00:00 http://www.thecoolestguys.com/reviews/article/great_communication http://www.thecoolestguys.com/reviews/article/great_communication#When:17:31:27Z Great communication about the work.. Other, 2011-07-21T17:31:27+00:00 http://www.thecoolestguys.com/reviews/article/so_professional_polite_and_thorough http://www.thecoolestguys.com/reviews/article/so_professional_polite_and_thorough#When:17:30:47Z Simpson Mechanical provides the highest level of quality customer service... Other, 2011-07-21T17:30:47+00:00 http://www.thecoolestguys.com/reviews/article/spent_time_answering_questions http://www.thecoolestguys.com/reviews/article/spent_time_answering_questions#When:17:25:07Z Spent additional time to explain the cooling features... Other, 2011-07-21T17:25:07+00:00 http://www.thecoolestguys.com/reviews/article/very_knowledgeable_and_very_nice http://www.thecoolestguys.com/reviews/article/very_knowledgeable_and_very_nice#When:17:23:21Z Very knowledgeable and very nice - took time out to teach me how to use the unit! Other, 2011-07-21T17:23:21+00:00 http://www.thecoolestguys.com/reviews/article/it_is_a_relief_to_me_that_i_can_rely_on_your_services http://www.thecoolestguys.com/reviews/article/it_is_a_relief_to_me_that_i_can_rely_on_your_services#When:17:21:07Z I felt I needed to email you and congratulate you and your staff for your speedy and attentive service that you provided me in the past. Other, 2011-07-21T17:21:07+00:00 http://www.thecoolestguys.com/reviews/article/the_cambridge_school_room_204_5 http://www.thecoolestguys.com/reviews/article/the_cambridge_school_room_204_5#When:17:15:27Z Thursday, late afternoon, Mr. Simpson (Simpson Mechanical, A/C) drove in the south drive, where I happened to be. He asked how the A/Cs all worked out. I said, "" W-O-N-D-E-R-F-U-L-L-Y!", and they have. Other, 2011-07-21T17:15:27+00:00 http://www.thecoolestguys.com/reviews/article/the_cambridge_school_elementary_room_301_the_science_lab http://www.thecoolestguys.com/reviews/article/the_cambridge_school_elementary_room_301_the_science_lab#When:17:04:51Z Simpson's Came to the rescue! Other, 2011-07-21T17:04:51+00:00 http://www.thecoolestguys.com/reviews/article/it_was_refreshing_to_end_the_week_off_actually_having_the_problem_solved http://www.thecoolestguys.com/reviews/article/it_was_refreshing_to_end_the_week_off_actually_having_the_problem_solved#When:17:01:31Z After a week long of having multiple A/C companies come through my house to try and figure out what was wrong... Renaissance - Sun City Center , 2011-07-21T17:01:31+00:00 http://www.thecoolestguys.com/reviews/article/wonderfule_service_tech http://www.thecoolestguys.com/reviews/article/wonderfule_service_tech#When:16:43:22Z Yesterday we had the most wonderful Simpson Air tech out to check our a/c... Renaissance - Sun City Center , 2010-08-05T16:43:22+00:00